Mass Call Platform
Viveri Group has been delivering mass call services for over 25 years
Earning a reputation for reliability with some of the UK’s largest call events and campaigns which included high-profile names such as
Viveri Group offers a suite of powerful features designed to support large-scale call events
Multiple Tier 1 Carrier Interconnects
Fully redundant switching
systems
Multi-site infrastructure
Seamless integration with our PCI DSS compliant payment gateways
Full integration with our multi-channel messaging platform
This enables Viveri Group to deliver a resilient, flexible, and fully integrated service solution.
Supported by multiple interconnected networks Viveri Group offers a comprehensive range of geographic and non-geographic numbers - more than 6 million in total
Our Interactive Voice Response (IVR) functionality includes:
- Play Audio
- Collect DTMF Input
- Record Audio
- Record Conversations
- Direct read/write to MySQL database
- API calls and external communications (JSON POST)
- Outbound calling
- Multi-party call handling
- Custom CDR (Call Data Records)
- SIP header manipulation
- Email/FTP audio recording delivery
- Text-to-Speech integration
- Third-party speech recognition integration
- Card and wallet payment integration
- Customer support solutions
- GDPR compliant
- Strong Customer Authentication (SCA)
- AI supported
Viveri Group's IVR is perfect for business such as
Payment Services
Telethons
Customer Support solutions
and many more!
Viveri Group’s Platfrom offers detailed call reporting with features that include:
- Contact Centre (AI, Real-Time Interaction, Journey Optimisation)
- Competitions (DTMF entry, stored) – using audio playback, database read/write, and DTMF
- Competitions (DTMF entry & Audio Recording) – using audio playback, database read/write, DTMF, and audio recording
- Data Capture Services – using audio playback, database read/write, DTMF collection, and FTP audio files
- Vote Lines – using audio playback, database read/write
Viveri Group also provides advanced switch infrastructure on its IP networks
Variable Call Routing
Call Recording
Call Forwarding
Voicemail
Conferencing
Whether you’re looking to create or run high-volume, high-profile, simple or complex services, Viveri Group can support you every step of the way.
