Mass Call Platform

Viveri Group has been delivering mass call services for over 25 years

Earning a reputation for reliability with some of the UK’s largest call events and campaigns which included high-profile names such as

Multiple Tier 1 Carrier Interconnects

Fully redundant switching
systems

Multi-site infrastructure

Seamless integration with our PCI DSS compliant payment gateways

Full integration with our multi-channel messaging platform

This enables Viveri Group to deliver a resilient, flexible, and fully integrated service solution.

Our Interactive Voice Response (IVR) functionality includes:

Payment Services

Telethons

Customer Support solutions

and many more!

Viveri Group’s Platfrom offers detailed call reporting with features that include:

Contact Centre (AI, Real-Time Interaction, Journey Optimisation)
Competitions (DTMF entry, stored) – using audio playback, database read/write, and DTMF
Competitions (DTMF entry & Audio Recording) – using audio playback, database read/write, DTMF, and audio recording
Data Capture Services – using audio playback, database read/write, DTMF collection, and FTP audio files
Vote Lines – using audio playback, database read/write

Variable Call Routing

Call Recording

Call Forwarding

Voicemail

Conferencing